Generation VIP Casino Review NZ

Expert Review

Generation VIP is a top-level online casino that comes with a premium feel as well as a great set of features. Launched in 2019, it is one of the most diverse online casinos in New Zealand. Their gaming library has more than 3,000 titles that include slots, table and card games, jackpots, and mega ways. Moreover, Generation VIP not only offers the usual casino and live casino games; they also have a separate section for virtual sports. They have partnered up with the best game providers on the internet to bring all these quality games.

At signup, I was able to claim their welcome deal offering 100% up to $200, along with 100 free spins on my first-ever deposit. Additionally, the payment options were convenient and fast. I made a deposit, claimed the bonus, and got started right away. I will take an in-depth look at their features in this Generation VIP review and see how good of a choice they are.

Games: 9.8/10

On top of their massive gaming library with 3,000+ titles, Generation VIP also offers diversity in each game category, top-notch quality games, and an excellent overall experience. All these factors combined make Generation VIP a great online casino. Their games are divided into many types. Being the most popular, the slots category has the highest number of games. However, I was not disappointed with the range of jackpots, card games, live games, table games, and other types of games available.

Generation VIP also provides the option to bet on virtual sports. Although they do not have many games available in their virtual gaming category, players can still find some popular sports like soccer, horse racing, and golf to bet on virtually.

Unfortunately, I could not find a list of game providers or a filter option to select a particular company. I had to manually search for the top game providers and see if they were available there. The excellent news is Generation VIP does have all the premium game providers like Microgaming, NetENT, Pragmatic Play, Play’N Go, and many more, which are known for delivering high-end gameplay, amazing optimisation, and platform compatibility.

I played some slots first on my laptop and had no complaints. I also tried a few jackpot games, mega ways, and table games, and the gameplay was smooth and lag-free. Generation VIP also allows playing the games in demo mode. I was able to enter fullscreen mode and enjoy the games more immersively. I really loved the crisp and attractive graphics, easy-to-understand interface, and exciting themes that made the games more enjoyable.

Things were quite different for the virtual sports that I tried, as I just had to bet by selecting a particular market and wait and see how it played out. I played a few live casino games where I was redirected to live streams, all of which were presented by live dealers, and I could easily place my bets right on the screen. There was a public live chat option as well for some live games where I could interact with others and make the experience more fun.

Generation VIP uses RNG (Random Number Generator) to determine the outcome of the software-controlled games. In my opinion, Generation VIP is quite safe as RNG is the standard system used in the casino industry to keep games fair.

Bonuses: 9.2/10

Although the welcome bonus at Generation VIP is good, they need to work on their regular promos and try to offer more deals to their players. When I first signed up at Generation VIP, I was given the option to claim the bonus, or proceed without. Some players prefer not to use a bonus, so they don't have to satisfy wagering requirements before withdrawing.

I chose to receive the bonus of 100% match up to $200 + 100 free spins. I love this bonus because it is simple and does not involve multiple deposits. All I had to do was make one deposit at Generation VIP, and I would get 100% bonus, along with 100 free spins. I deposited $100 and got $100 bonus. I also received 20 free spins immediately; and the remainder 80 free spins were credited over the next four days (20 per day).

The conditions for the welcome bonus were very reasonable. The minimum deposit required to claim the bonus was $10, which is nearly the lowest a casino will go. Some casinos do offer a unique $1 minimum deposit, but that is quite rare.

The wagering requirements were set to 35 times, which is around the industry average, and is not hard to achieve. I was even given 21 days to complete the wagering requirements and keep the winnings. Winnings from free spins must also be wagered 35 times before cash can be withdrawn.

Regular players might not find much in the promo section of Generation VIP, but there still are a few things to keep you interested, such as the perks of their loyalty program. The casino also has a monthly jackpot where players can participate by playing specific games. For high-stake players, Generation VIP brings daily spins frenzy where players have to complete challenges in order to win free spins.

Deposits and Withdrawals: 9.7/10

Generation VIP Casino brings secure and instant payment methods that are readily available in New Zealand. I could easily deposit with my credit or debit card or choose from many e-wallets. Generation VIP also accepts vouchers as well as 1-tap payments. To keep things simple, I decided to use my Visa card and deposited $100 as my first deposit. I instantly received $100 into my Generation VIP account as well as the $100 bonus and 20 free spins.

I was not charged any sort of fee, nor did I have to wait for the transaction to process. Players will have the same experience no matter what payment method they elect to use.

Deposit methods

• Visa (Min. $20)
• Mastercard (Min. $20)
• Poli (Min. $20)
• Cashtocode Voucher (Min. $20)
• Paysafecard (Min. $20)
• Jeton (Min. $20)
• Payz (Min. $20)
• Skrill (Min. $20)
• MuchBetter (Min. $20)

The maximum limit for each payment method varies.

Withdrawal methods

• Direct bank transfer
• Visa
• Mastercard
• Poli
• Jeton
• Payz
• Skrill
• MuchBetter

Withdrawals cannot be requested until the players have verified their identity by submitting the required documents. I also had to go through the verification process, and received my funds in my bank account afterwards. E-wallet or voucher withdrawals are processed within 48 hours, while bank withdrawals can take up to 6 working days.

Mobile Gaming: 9.6/10  

Generation VIP Casino has no mobile app, but you can play their games on your phone by using your mobile browser to visit the casino website. I tried this on my phone and was redirected to a well-designed mobile version of Generation VIP Casino. I could log into my existing account right away, but users are also provided with the option to register a new account, if you haven't already.

Once I logged in, I had complete control over my account. I could make deposits or withdrawals right from my phone, or submit documents for verification. I could also set limits, contact support, change account preferences, and do anything a computer user can.

As for the gaming experience, every title I tried on my laptop was available on my mobile. I spent a couple of hours playing some pokies, virtual sports, jackpots, and live games, and my experience was top-notch. The games never lagged, but the loading times were slightly longer than on my laptop. The graphics were a little sharper due to the smaller screen size. I entered full-screen mode, easily navigated through the available options during the game, and changed my betting preferences as I liked.

Customer Support: 9.3/10  

Generation VIP provides assistance to their players through live chat support as well as email support. I tested the live chat support at Generation VIP, and it was quite fast and efficient. The agent understood my question quickly and came up with a solution that solved my problem. Players can also inquire about other aspects of the casino through live chat and have their concerns resolved. However, live chat is not available 24/7.

If live chat support is not available, players can fill out the contact form by selecting an appropriate topic and entering their personal info. The staff at Generation VIP will get back to you with an answer to your query. I would recommend checking out their FAQ section first before contacting support, as it might solve your problem beforehand.

Security and Licensing: 9.7/10  

Generation VIP Casino is fully licensed and secure. It is owned and operated by Karamba Limited, a company registered and based in Malta, with a physical registered address there. All the games at Generation VIP Casino are managed and operated by Aspire Global International, a separate company also based in Malta. I fetched the licence certificate of Aspire Global International, which was provided to them by MGA. Aspire Global International is authorised to provide gaming services on behalf of all the casinos they own, including Generation VIP Casino, to provide gambling services legally.

Generation VIP Casino takes mandatory security measures like SSL encryption, identity verification, and advanced account security features. I secured my account by adding my phone number, setting up 2FA, and enabling notifications for all activities.

Verdict

Generation VIP Casino is a great pick for a New Zealander who is looking for an exceptionally diverse online casino, paired with a premium experience. My time was well spent playing beloved games as well as exploring new and exciting titles. Generation VIP Casino even offers virtual sports betting along with pokies, jackpots, live games, table games, card games, and much more. Moreover, all of these games are provided by the top game providers ensuring optimisation, smooth gameplay, and compatibility for computers, phones and tablets.

Although Generation VIP Casino lacks regular promos, they do welcome their new players with a bonus of $200 and 100 free spins. With easy and secure banking options, I was able to get started at Generation VIP Casino right away. They also have live chat and email support. Additionally, Generation VIP Casino is fully licensed and protected, offering a safe casino gaming experience to Kiwis.

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